For information about Sound City Amplification, go to: www.soundcityamp.com
Our website and Customer Relations Department are devoted to addressing the questions and comments we receive from Fryette owners and enthusiasts. If you have a question, comment or a technical issue not already covered on our FAQ's below, please contact us via the Support email address below. We answer every submission as quickly as possible, and we appreciate your patience while awaiting our response.
For Customer Service, Warranty Registration, Nameplate Replacement Packages or Accessory Purchases, please check the appropriate box and fill out the required fields below. If you wish to submit more than one type of inquiry, please fill them out and submit them one at a time.
Steven Fryette Design, Inc., will continue to manufacture all of the original Steven Fryette designed VHT models, accessories and parts that were in continuous production prior to January 1, 2009 under the Fryette Amplification brand including, but not limited to, the following:
The forgoing applies only to products manufactured by Steven Fryette Design, Inc., and original Steven Fryette designed and manufactured VHT Amplifiers produced before Jan 1, 2009. VHT labeled products manufactured after January 1, 2009 are not original Steven Fryette designs, bear no resemblance to Steven Fryette original designs and will not be not supported by Steven Fryette Design, Inc.
WARRANTY SERVICE & REPAIR
A Return Merchandise Authorization (RMA) must be obtained prior to shipping goods to the factory for servicing.
To obtain an RMA Number for warranty service, out of warranty repair or to return a product for servicing, please send an email to firstname.lastname@example.org with the following information:
Once you have received your RMA number, please pack the unit securely (preferably in the original factory carton) and write the RMA number clearly on the box. Include a letter with the following information:
****Do not ship power cords, footswitches or other items unless the service issue relates to them.****
PLEASE INSURE FOR FULL REPLACEMENT COST IN CASE PRODUCT IS DAMAGED OR LOST IN TRANSPORT. SFD IS NOT RESPONSIBLE FOR SHIPPING DAMAGE DUE TO INADEQUATE PACKING. SFD WILL ONLY FILE A SHIPPING DAMAGE CLAIM FOR UNITS ARRIVING IN THE ORIGINAL FACTORY CARTON AND PACKING MATERIAL OR PACKED ACCORDING TO THE SHIPPERS RECOMMENDED PACKING GUIDELINES.
DUE TO PACKAGING GUIDELINES IMPOSED BY VARIOUS SHIPPERS, SFD CANNOT FILE A DAMAGE CLAIM ON AN INADEQUATELY PACKED UNIT THAT ARRIVES DAMAGED. IF YOU ARE NOT SURE, HAVE IT PACKED BY A LOCAL SHIPPING OUTLET.
Product returned to the factory must be shipped prepaid. We will not accept COD shipments. In the event that the repair is a bona fide warranty repair, SFD may at its sole discretion elect to return the repaired item free of charge and UPS Ground freight prepaid. Cost for express or overnight service is the responsibility of the purchaser. This includes warranty service.
To reach our Support team, please email: email@example.com
For more information, please go to our Support FAQ page.