If you have a question, comment or a technical issue not already covered in our Owners Manuals and Videos, please send all of the following info to support@fryette.com:
- Full name
- Phone number
- Product model number
- Serial number
- Date and place of purchase (if purchased new)
- A complete description of your issue including other gear you use together with the product.
Warranty Registration: There is no online warranty registration feature. Please retain your proof of purchase in the event that warranty service is required.
WARRANTY SERVICE & REPAIR
A Return Merchandise Authorization (RMA) must be obtained prior to shipping goods to the factory for servicing.
To obtain an RMA Number for warranty service, out of warranty repair or to return a product for servicing, please send an email to support@fryette.com with the following information:
- Full Name
- Phone number
- Email address
- Shipping address (the address to which we will return your repaired unit).
- Chassis Model Number
- Serial Number
- Date of Purchase (only if requesting warranty service)
- Place of purchase(only if requesting warranty service)
- Detailed description of issues and symptoms
Once you have received your RMA number, please pack the unit securely (preferably in the original factory carton) and write the RMA number clearly on the box. Include a letter with the following information:
- RMA Number
- Return Address (Post Office Boxes are not acceptable)
- Contact Name
- Daytime Phone
- Email address
- Serial Number
- Detailed description of issues and symptoms
- Copy of sales receipt (only if product was purchased new)
- Special instructions, i.e. Use different return address, Express return delivery, Call with estimate, etc.
- List of included items, chassis, footswitch, etc.
****Do not ship power cords, footswitches or other items unless the service issue relates to them.****
PLEASE INSURE FOR FULL REPLACEMENT COST IN CASE PRODUCT IS DAMAGED OR LOST IN TRANSPORT. SFD IS NOT RESPONSIBLE FOR SHIPPING DAMAGE DUE TO INADEQUATE PACKING. SFD WILL ONLY FILE A SHIPPING DAMAGE CLAIM FOR UNITS ARRIVING IN THE ORIGINAL FACTORY CARTON AND PACKING MATERIAL OR PACKED ACCORDING TO THE SHIPPERS RECOMMENDED PACKING GUIDELINES.
DUE TO PACKAGING GUIDELINES IMPOSED BY VARIOUS SHIPPERS, SFD CANNOT FILE A DAMAGE CLAIM ON AN INADEQUATELY PACKED UNIT THAT ARRIVES DAMAGED. IF YOU ARE NOT SURE, HAVE IT PACKED BY A LOCAL SHIPPING OUTLET.
Product returned to the factory must be shipped prepaid. We will not accept COD shipments. In the event that the repair is a bona fide warranty repair, SFD may at its sole discretion elect to return the repaired item free of charge and UPS Ground freight prepaid. Cost for express or overnight service is the responsibility of the purchaser. This includes warranty service.
If you have a repair here awaiting completion, please rest assured we will complete it as soon as possible. We are dealing with parts shortages that may be affecting your repair. When we have a reliable update, we will let you know ASAP. Thank you for your patience.
Steven Fryette Design, Inc., will continue to manufacture all of the original Steven Fryette designed VHT models, accessories and parts that were in continuous production prior to January 1, 2009 under the Fryette Amplification brand including, but not limited to, the following:
- Sig: X™ amplifier
- Deliverance™ amplifiers and speaker cabinets
- Pittbull™ Ultra-Lead™ amplifier
- Pittbull Hundred/CLX amplifier
- Pittbull Hundred /CL amplifier
- FatBottom™ speaker cabinets
- Two/Fifty/Two and Two/Ninety/Two power amps
- Valvulator I™ Buffer + Power Supply.
- P50E™ Speaker
The forgoing applies only to products manufactured by Steven Fryette Design, Inc., and original Steven Fryette designed and manufactured VHT Amplifiers produced before Jan 1, 2009. VHT labeled products manufactured after January 1, 2009 are not original Steven Fryette designs, bear no resemblance to Steven Fryette original designs and will not be not supported by Steven Fryette Design, Inc.