We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
- California Residents will be charged CA Sales Tax.
Sales on products are subject to a 20% return fee. To be completely frank, we don’t like charging for returns. But we also don’t think that it’s ethical to sell an amplifier that someone had on trial for the same price as one that’s brand new. We use this return fee to cover the cost of making the amp ready for resale and for the discount we give on it when we sell it as a “demo.”
Note: If your purchase was eligible for free shipping, the shipping cost will be deducted from your refund. The return fee of 20% (if applicable) is charged separately.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). The Fryette Aether is not eligible for returns because it is a special order item. Of course, the Aether can be returned for repair, if it is defective or if it is damaged during shipping.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.